Step-by-Step Walking Holidays
GENERAL TERMS AND CONDITIONS - PLEASE READ CAREFULLY
We strongly recommend that you read these terms & conditions carefully and that
group organisers distribute them to all members of your party.
Guided walks
1. STEP BY STEP WALKING HOLIDAYS offers a variety of walks ranging from easy to
strenuous which can be between 8 and 14 miles per day.
2. OUR WALK LEADERS are all experienced walkers, who live on the Isle of Wight.
3. Our breaks and holidays can begin on any day of the week, commencing with
dinner on the day of arrival and concluding either after the final walk (in
which case you will be asked to clear your bedroom on the morning of the final
day) or after breakfast on the following morning, depending on the booking
agreement. Where guests have chosen to depart after the final walk, washing and
changing facilities will be provided.
4. A NON-REFUNDABLE DEPOSIT of £30 per person is required at the time of booking
with the balance payable either in advance or while on holiday, depending upon
the booking agreement.
5. CONFIRMATION OF BOOKING shall constitute a contract between us. Cancellation
will be subject to one of the following charges: Before 60 days – loss of
deposit only; 59 – 42 days - - 50%; 41 – 2 days – 65%; cancellation on the day
prior to the holiday, on the first day or during the holiday – total holiday
cost is payable.
6. WE RECOMMEND that you insure your holiday. We can offer comprehensive cover
including cancellation protection.
7. NO ALLOWANCE can be made for meals, accommodation or any walks not taken
during the period booked (Excluding walks cancelled by Step-by-Step)
8. A MINIMUM of six walkers (4 in July & August) is required in order to arrange
a guided walking holiday. In the unlikely event of that figure not being reached
by four weeks prior to the planned commencement date, Step-by-Step reserves the
right to cancel. In that event all deposits will be refunded and an alternative
package/holiday date offered.
9. STEP BY STEP walking holidays, include half-board hotel accommodation; travel
to and from walks each day, as necessary; pub or packed lunches; and the
services of experienced walk leaders.
10. A FREE LUNCH TIME PICK-UP SERVICE is available, EXCEPT on our 4 classic
walks where walkers must be able to cover up to 14 Miles on certain days.
11. STEP BY STEP WALKING HOLIDAYS cannot be held responsible for any alterations
to or closure of any footpath by way of natural causes or local authority
action.
12. WHILST TAKING EVERY CARE Step by step walking holidays cannot be held
responsible for personal illness or injury, or damage to or loss of any personal
belongings or equipment while you are on holiday.
13. BAD WEATHER – should weather conditions become unsuitable Step-by-Step
reserves the right to shorten any walk on the grounds of safety.
14. THE HAMBLEDON HOTEL, which is the base for Step-by-Step holidays, complies
with all current regulations (e.g. fire, health) and has been awarded four
diamonds by the RAC and English Tourist Council.
15. BE PREPARED! Walkers should be sure to bring waterproof clothing and walking
boots or shoes.
Unescorted walks
1. STEP BY STEP holidays can begin on any day of the week, commencing with
dinner on the day of arrival and concluding either after the final walk (in
which case you will be asked to clear your bedroom on the morning of the final
day) or after breakfast on the following morning, depending on the booking
agreement. Where guests have chosen to depart after the final walk, washing and
changing facilities will be provided.
2. A NON-REFUNDABLE DEPOSIT of £30 per person is required at the time of booking
with the balance payable either in advance or while on holiday, depending upon
the booking agreement. Deposits for walking groups will be placed in a special
Trust Account, as required under the EC Travel Directive.
3. CONFIRMATION OF BOOKING shall constitute a contract between us. Cancellation
will be subject to one of the following charges: Before 60 days – loss of
deposit only; 59 – 42 days - - 50%; 41 – 2 days – 65%; cancellation on the day
prior to the holiday, on the first day or during the holiday – total holiday
cost is payable.
4. WE RECOMMEND that you insure your holiday. Step by Step can offer
comprehensive cover including cancellation protection.
5. NO ALLOWANCE can be made for accommodation or meals not taken during the
period booked.
6. STEP BY STEP walking holidays usually include half-board, en suite hotel
accommodation, current Ordnance Survey map of the Isle of Wight; public
transport timetable; guide to Island trails. Bed and breakfast accommodation
only is available on request at time of booking.
7. ASSISTANCE WITH TRANSPORT to the start of walks can be provided where
possible (minimum of 4), at an extra cost.
8. STEP BY STEP WALKING HOLIDAYS cannot be held responsible for any alterations
to or closure of any footpath by way of natural causes or local authority
action.
9. STEP BY STEP WALKING HOLIDAYS cannot be held responsible for personal illness
or injury, or damage to or loss of any personal belongings or equipment while
you are on holiday. This includes vehicles left in the hotel car park.
10. THE HAMBLEDON HOTEL, base for Step by Step holidays, complies with all
current regulations (e.g. fire, health) and has been awarded two stars by the
RAC.
11. BE PREPARED! Walkers should be sure to bring waterproof clothing and walking
boots or shoes.